Refund and Returns Policy

At HVibeZone, your satisfaction is our priority. We aim to provide the best digital products for your recreational needs. However, we understand that sometimes things might not go as planned. Here’s our refund and returns policy to ensure a smooth experience:

Eligibility for Refunds

  1. Non-Delivery of Product:
    • If you have not received your digital product due to technical issues or email errors, please contact us within 7 days of purchase. We will assist you in retrieving the product or process a full refund.
  2. Defective Products:
    • If the downloaded file is corrupted or incomplete, notify us within 7 days of purchase. We will provide a corrected file or offer a refund.
  3. Duplicate Orders:
    • If you accidentally purchased the same product twice, contact us for a refund of the duplicate transaction.

Non-Refundable Situations

  1. Change of Mind:
    • Refunds are not applicable for cases where you no longer wish to use the product or have changed your mind after purchase.
  2. Unauthorized Use:
    • Refunds will not be issued if the product has been shared, distributed, or otherwise used contrary to our terms of service.
  3. Late Refund Requests:
    • Refund requests made beyond 7 days of purchase may not be eligible for consideration.

How to Request a Refund

  1. Email us with the following details:
    • Order number
    • Date of purchase
    • Issue description (e.g., non-delivery or defect)
  2. Our team will review your request and respond within 2-3 business days.

Processing Time

  • Approved refunds will be processed within 5-7 business days. Refunds will be issued back to the original payment method.

We value your trust and strive to make your experience at HVibeZone as seamless as possible. If you have any further questions or concerns, feel free to reach out to our support team!